FAQs – FREQUENTLY ASKED QUESTIONS

All products are printed in Toronto, CA.

We have partnered with several brands to provide a range of options for our on-demand printing services. We use Hanes and Gildan for our basic shirts, and Canvas, Bella, and American Apparel for our premium apparel.

Sizing information for apparel can be found under “View Sizing Chart & Product Details” on each product page. Please note that women’s sizes tend to run small — we encourage you to refer to the sizing chart before making your purchase.

• Width measurements span across the chest (from seam to seam, not full body).
• Length measurements are measured at the point where the neck trim meets body to bottom of the garment (including any bottom trim).
• Sleeve length starts where the sleeve and shoulder joins, then to the end of the sleeve cuff or hem.

Follow these steps to place an online order with us:

1. Select style, color
2. Select your size and quantity
3. Click the “Add to Cart” button
4. Enter shipping and billing information
5. You are all set!

If you still need help placing an order, please contact us  and a member of our customer service team will assist you.

Enter you tracking number

You can change the size and/or color of the products in your order when a countdown is still active and has not gone into production. Send us an email with your order number and desired changes, and we’ll edit the order for you. Unfortunately, we cannot modify orders once they have gone into production. Please refer to our return policy for information regarding returns and refunds.

After your order is placed, we’ll send you a confirmation email. You’ll also receive an email when your order goes into production, and another when your order ships with your tracking information. If you haven’t received an email from us, check your spam or promotions folder. If you can’t find your order confirmation, please contact us.

We can only process cancellations for active campaigns. Simply contact us with your order details and we’ll issue you a full refund. We are unable to cancel orders once an offer has closed and the printing process has commenced. Please refer to our return policy for information regarding returns and refunds.

We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately. If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will get back to you within 24 hours.

Please contact our Customer Care team with the order number and the incorrect item’s name and number. The team will sort out any issues with incorrect items straightaway.

If the item is damaged when you open the package, please take a picture and send it to our Customer Care team. There is no need to return the damaged items to us. We will send a new item to you free of charge.

You have up to 12 hours to cancel your order from the time your order is completed through email. Once the 12-hour period has passed, it’s too late for you or our Customer Care team to cancel your order. If you cancel your order, we will refund what you paid through PayPal within 5 working days. For more information on how to return your order check our Shipping and Return

You have up to 12 hours to amend your order from the time your order is completed through email. Once the 12-hour period has passed, it’s too late for you or our Customer Care team to amend your order. Please contact our Customer Care team as soon as possible.

If you have cancelled your orders, then we will refund what you paid for your order but not the delivery charges (fee & tax where applicable) within 5 business days. If the funds have not been released after 7 working days then please get in touch with the Customer Care team and we’ll look into it further for you.

Items shipping internationally from the US are shipped DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on your country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies. Items fulfilled from the UK and EU are charged a 20% VAT rate.

US Domestic Shipping Domestic orders are mailed via first-class or priority mail (USPS). Standard shipping in the United States is a $4.95 flat rate plus $0.50 for each additional item. If you are ordering from more than one campaign, additional campaigns’ first item is $2.99 flat rate plus $0.50 for each additional item. International Shipping The international shipping rate is $7.99 plus $4.00 for each additional item. If you are ordering from more than one campaign, additional campaigns’ first item is a $6.99 flat rate plus $4.00 for each additional item. Orders Fulfilled from UK/EU Shipping in the UK/EU is a $4.95 flat rate plus $0.50 for each additional item. If you are ordering from more than one campaign, additional campaigns’ first item is $2.99 flat rate plus $0.50 for each additional item. Items fulfilled in the UK/EU and shipping outside the UK/EU are $7.99 for the first item plus $4.00 for each additional item. If you are ordering from more than one campaign, additional campaigns’ first item is a $6.99 flat rate plus $4.00 for each additional item.

We do not at this time offer expedited shipping. All of our products are custom made in bulk and shipped via standard delivery methods.

Each order can only be shipped to one address. If you would like items delivered to multiple addresses, please place those orders separately.

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

If your order is returned to us, we will ship it to your new address after we verify the correct address via email.

You may exchange merchandise for another size within 10 days of the order delivery date. We can only accept exchanges in the same style and color that were originally ordered. Standard shipping fees will apply for exchanges. Please note that only one exchange is allowed for each item ordered.

If your product meets the following criteria, please contact us and we will have your order replaced as quickly as possible:

• The product itself is flawed.
• The print quality is poor.
• The final product is different from the product presented on the site.

If you are in any way unsatisfied with your purchase, please contact us. Please note that we do not exchange any item that has been worn, used, or washed.

Not to worry — this outline will disappear after the first wash! Our shirts are pre-treated with a special solution prior to printing to ensure high quality and color correctness. A small amount of this solution may remain on the shirt and appear as an off-color stain. This residue will disappear after you wash the shirt.

We will usually refund what you paid for your order but not the delivery charges (fee & tax where applicable). For more information check our Shipping and Return.

Any returns or problems that occur because of an error on our part will be handled at our expense. In the cases where customer would like to exchange or return a product without any defect or due to a wrong size being ordered, we cannot exchange the products as they are made to order. We apologize for any inconvenience this might have cause. We are working hard to find a solution to this. In the meantime, thank you for your continuous supports.

Feel free to email us at support@https://luvingift.com/ or call our customer service number at +1 (910) 876-6888 (9am - 5pm EST, Monday - Friday) anytime between 9AM – 5PM PST, Monday through Friday. We’ll respond to your inquiry as soon as we can — typically within 24 to 48 hours.